Where Does Digital Apply?

Digital applies within services - both external-facing and internal-facing, macro and micro - and at the interfaces between services. It applies within your organisation and to partner organisations. It applies to service providers and to service consumers.

Platforms, Functions, Solutions

There are many ways to apply digital capabilities and culture to the services of your organisation, and through them to your customers, staff and partners.

Paramis Consulting typically recommends creating standardised platforms for specific common functions to provide capabilities that can be linked together to build service-specific solutions.

This does not mean waiting for fully functional platforms to be built before services can benefit from solutions. Instead platforms and solutions can mature functionally alongside one another as service culture matures to demand and use the new functionality.

Which functions are important and how they are delivered will vary from organisation to organisation, but here are a few examples of such functions:

• Identity and Access Management - recognising individuals across systems to enable their secure, joined-up access to information and services
• Customer Video Calling - allowing impactful conversations about wellbeing between customers and various services, securely and conveniently from a single setup
• Mapping - displaying layer upon layer of data on geographical maps to help identify how people, events and trends are connected by location

Users, Managers, Organisation

The standardised functional platform approach eases both switching between services and inter-service working.

It allows users to familiarise themselves with a standard model for each function, which they can then easily recognise and use across multiple services and solutions.

It increases insight into services, stakeholders and places for managers (and staff) by making data and reporting available on common platforms across services, subject to proper information governance and security.

It reduces lifetime system unit costs by creating a more standardised and/or smaller set of platforms and interfaces to be licensed, secured, managed, etc. across the organisation.

Contact us to hear the full story...